Privacy Policy
Controller & Contact
Manana Studios Berlin UG, Langhansstr. 21, 13086 Berlin, is responsible for processing your personal data.
Reach out to us for privacy matters at shop@mjeans.de or by phone at +49 (0)30 547 303 85.
Data we process
We only collect the data that is strictly necessary for orders, appointment scheduling, support, or marketing you opted into.
- • Master data (name, contact details, shipping address)
- • Measurement data & configuration choices for your custom order
- • Communication data from forms, tickets, or chats
- • Technical usage data (e.g. IP address, browser) for security & analytics
Purposes & legal bases
Processing follows Art. 6 GDPR – based on contract performance, legitimate interest, or your consent depending on the situation.
Ordering & production
We use your details to create custom patterns, issue invoices, and organize shipping.
Communication & support
We document interactions to follow up on requests, coordinate fit adjustments, and maintain service quality.
Marketing & newsletters
With your consent we share updates about fabrics or offers. You can unsubscribe at any time using the link in every email.
Analytics & security
Aggregated usage data helps us detect attacks and improve the configurator experience.
Retention
Production data is retained for as long as you request adjustments or statutory obligations require it. Documents relevant for accounting are usually stored for ten years.
Cookies & tracking
We use strictly necessary cookies for sessions and security. Optional analytics or marketing cookies are only activated after your consent.
Recipients & processors
We only share data with service providers bound by GDPR-compliant agreements, such as hosting (Hetzner Cloud), payment processors (e.g. Stripe, PayPal), logistics partners (DHL GoGreen), and IT systems for newsletters/support.
Transfers to third countries only take place when safeguards pursuant to Art. 44 ff. GDPR (standard contractual clauses, adequacy decision) are in place.
Your rights
You are entitled to access, rectification, deletion, restriction, data portability, and to object to specific processing activities.
You may lodge complaints with the Berlin Commissioner for Data Protection or contact us directly – we respond within 30 days.
Supervisory authority: Berlin Commissioner for Data Protection and Freedom of Information, Alt-Moabit 59-61, 10555 Berlin.
Security & minors
We protect your data using TLS encryption, role-based access, and periodic penetration tests of our core systems.
Our offering targets individuals aged 16+. Should data from younger users reach us, we erase it immediately upon notice.
